Customer Service Job Duties. Although customer service jobs vary according to sector, the company and the level of the position, the fundamental job requirements remain standard. According to the BLS, customer service representatives usually need to have at least a high-school diploma or a GED and receive on-the-job training that can last two to three.
Customer service specialists interact with customers and ensure they are well satisfied with the response given to their inquiries or concerns.
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Customer Service Representative Job Description
Customer Service Managers are responsible for ensuring that customers are satisfied at all times. There will be less demand for customer service representatives as more of their tasks become automated. Respond to and resolve product or service problems that customers are experiencing.
